{"id":73555,"date":"2023-08-21T14:21:08","date_gmt":"2023-08-21T18:21:08","guid":{"rendered":"https:\/\/hitconsultant.net\/?p=73555"},"modified":"2023-08-22T10:18:49","modified_gmt":"2023-08-22T14:18:49","slug":"talkdesk-joins-epics-pals-program","status":"publish","type":"post","link":"https:\/\/hitconsultant.net\/2023\/08\/21\/talkdesk-joins-epics-pals-program\/","title":{"rendered":"Talkdesk Joins Epic\u2019s Pals Program to Co-Innovation on Integrated Patient Experience Solutions"},"content":{"rendered":"\n
\"Talkdesk<\/figure>\n\n\n\n
What You Should Know:\u00a0<\/strong>
– Talkdesk\u00ae, Inc<\/a>., a global AI-powered<\/a> cloud contact center leader today announced that it has joined Epic\u2019s <\/a>new Pals program to expand the Epic EHR <\/a>integration with its Talkdesk Healthcare Experience Cloud\u2122<\/a> platform.\u00a0
– Talkdesk is the first CCaaS vendor to be announced as a member of the Pals program, which helps customers select vendors that use validated integrations with Epic\u2019s software.
Co-Innovate on Integrated Patient Experience Solutions<\/strong>
The two companies will co-innovate to offer mutual customers more deeply connected patient\u00a0experience solutions than previously possible, including advanced voice and digital contact center capabilities from Talkdesk integrated directly with current and future features of Epic\u2019s Cheers CRM suite. Talkdesk Healthcare Experience Cloud combines next-generation contact center as a service (CCaaS) technology with healthcare-specific content, capabilities, integrations, and powerful generative AI. It gives providers a comprehensive tool for managing patient interactions, maximizing efficiency, empowering staff, and improving patient experience.

\u201cContact centers are responsible for important touch points between patients, members or caregivers and healthcare businesses. Generative AI is changing the game, creating tremendous potential to transform the patient experience but that can only happen if we are closely synchronizing the patient journey across communication platforms and the EHR,\u201d said Patty Hayward, GM of Healthcare at Talkdesk. \u201cTogether Talkdesk and Epic will continue to empower healthcare providers to deliver the personalization and convenience that patients and families expect and deserve.\u201d
<\/td><\/tr><\/tbody><\/table><\/figure>\n","protected":false},"excerpt":{"rendered":"

What You Should Know:\u00a0– Talkdesk\u00ae, Inc., a global AI-powered cloud contact center leader today announced that it has joined Epic\u2019s new Pals program to expand the Epic EHR integration with its Talkdesk Healthcare Experience Cloud\u2122 platform.\u00a0– Talkdesk is the first CCaaS vendor to be announced as a member of the Pals program, which helps customers … Read More<\/a><\/p>\n","protected":false},"author":81,"featured_media":73556,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":""},"categories":[542,1117],"tags":[3032],"yoast_head":"\nTalkdesk Joins Epic\u2019s Pals Program to Co-Innovate on Integrated Patient Experience Solutions<\/title>\n<meta name=\"description\" content=\"Talkdesk announced that 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